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Frequently Asked Questions

Why Choose NeonChamp for Indoor LED Signs?

  Tradition Neon Neon Champ Other's
Electricity 3,000-18,000 Volts 12 Volts 12 Volts
Lifetime 15,000 Hrs 50,000 + Hrs 30,000 + Hrs
Environment Coal – 7500 lb (about 3401.94 kg) per Year Coal – 450 lb per year Coal- 550 IB per year
Colors Limited Unlimited 12 color 9
Material Glass Tubes PVC / Silicon tube PVC
Durability Breaks Easily Indoor Indoor
Back drop No Yes ( Clear / White / Black & U V printed ) Clear
Safety Toxic Chemicals Touchable Non-flammable Non-flammable
Lead Time 3 – 7 Weeks 1 – 3 Weeks 3- 5 weeks

Technical Specification:

Height ( Small / Medium / Large & Giant ) Between (3”) - (8”)
Depth Character 4mm, Clear Acrylic backing 6mm ( Optional – milky white Acrylic / Black ) Perspex® Acrylic Optional
Length Depending on script design
Neon Width 6mm (about 0.24 in) / 12 mm (about 0.47 in) standard
Engine Colored Neon LED
Power Average 5W - 10W per character depending on neon size
Voltage 12V UL listed power adapter
Material Silicon / PVC
Viewing Angle 160 degrees
Lifespan 50,000+ Hrs

General FAQs

What makes NeonChamp LED neon light signs the best?

We design economically and environmentally friendly LED neon light signs. Best of all, we manufacture our neon light signs with kid-safe LED neon tubes for maximum safety. LED neon lights are affordable, limited maintenance, and durable. Our lightweight NeonChamp lights are safe and easy to install, so you do not have to worry about fitting. Apart from being durable, you get complete control of the switch!

Do you provide free samples of custom neon products?

Yes, we offer a digital prototype of neon items via email. This digital prototype resembles the near-realistic custom neon products. These free samples will help you choose the ideal design for your Neon sign.

Is NeonChamp a Global Company?

Yes, NeonChamp sells LED neon lights globally.

What material do you use in your Custom Neon signs?

Our custom neon signs comprise LED flex placed on high-quality acrylic. We use sMDs in LED flex, enclosed in PVC or silicone tubing. Ul/CE-approved adapters power all the signs.

Is there a warranty on my neon sign?

Yes! All our neon signs come with a manufacturing guarantee covering all potential damage. In addition, we cover electrical components with a three-year warranty. But please note that the replacement of any product varies depending on the cause and level of damage.

Which service levels do you offer?

We have a specialized customer support team that operates 24/7 to help you with any LED neon sign issues. From designing your sign to the timely delivery of your goods, our staff maintains a close eye on all customers. We are available to answer questions or resolve any issues. Message us anytime you need.

Designing your LED Neon FAQs

What colour can I choose?

When designing your LED neon signs, you have a wide choice of colour possibilities to pick from.

There are 12 colour options for you. Of 12, eight colour selections turn white when turned off. The remaining have a colour on the LED tubes that makes them vibrant even when turned off.

What font can I choose?

There are over 36 font variants available, including double-lined, block, and cursive fonts. You can also customise your font type to match your personality or writing style.

Will I get design proof?

Once you are satisfied with your neon sign design, click on the ‘add to cart' button. After that, our design maker prepares design proof with all the order details, including pricing, colours, etc. Once you have completed the design look, you can order it. You can make modifications before paying and submitting your final order.

Is it possible for you to construct a sign that I cannot create using your custom tool?

Yes! Of course. All you need to do is contact us if you want to create custom neon signs that are not easy to make with our design tool. We provide an in-house design team to develop the ideal colour, text, and font combinations for your neon signs. We do our best to help you order a neon sign that is not possible to make with our unique tools.

Do you offer a free design service?

Yes! You can design 2D signs for free. Our design tool will help you get an idea about your neon sign. You can also make essential changes before placing an order. Our free design editor lets you have a detailed image of your custom neon sign before ordering it.

About Neon Light FAQs

How does LED neon differ from traditional glass neon?

Because ordinary glass neon has design constraints, custom LED neon's are superior to regular glass neon. With NeonChamp, you have no limitations. Create custom LED neon lights with whatever design you choose. Let your creativity find an outlet.

  • Durability: Traditional neon glass is made of delicate materials that can break easily. On the other hand, LED Neon is made of flexible, high-quality PVCs that are flame retardant, which means no fire danger. This makes LED neon far more durable than classic glass neon. LED neon signs use less electricity and are suitable for use in the house as they stay cool to the touch.
    On the other hand, regular glass neon heats up to explode. As a result, they are not long-term or safe to use at home.
  • Easy maintenance: Traditional glass neon signs need constant care by qualified glass neon technicians, whereas LED neon signs do not.
  • Exceptional brightness: Traditional glass neon signs provide 197 Lm/m of brightness, whereas LED neon signs produce 210 Lm/m, which means better quality light. Traditional glass neon signs have a lifespan of only 10,000 hours (about 1 year 1 and a half months), whereas LED neon signs have a lifespan of 50,000 hours (about 5 and a half years)!
  • No infrared signal interference: Traditional glass neon signs produce infrared signal interference at your location, but LED neon signs do not. LED neon signs are lightweight as they are acrylic and PVC rather than glass. Therefore, these signs are far more portable than standard glass neon signs, which are bulky.
  • Quick installation: LED neon signs do not need professional installation, unlike classic glass neon signs that are heavy and need an expert's exact installation. LED neon signs can be placed fast compared to classic glass neon signs.
  • Energy-efficient: LED neon signs need little power and a 24V/120V input voltage, whereas classic glass neon signs use 3KV-18KV. As a result, LED neon signs use less energy.
  • Highly affordable: Neon Glass is expensive to buy and maintain, so LED Neon is a great alternative. LED neon signs are also less expensive and can readily be replaced.

Does LED Neon Flex have a lower environmental impact?

As compared to a traditional LED, LED neon flex is energy efficient and requires a lower voltage input. Hence, it does not result in a significant increase in your monthly electricity expenses. These signs are also exceptionally durable and silent to run. Because of their long life, they are eco-friendly.

Product FAQ

Does my LED neon light need a remote & dimmer?

Yes. All our LED neon lights come with a free remote and dimmer to give you full control. This remote and dimmer provide numerous brightness settings, ON/OFF options, and multiple party modes.

What is the best way to hang/wall mount a neon light?

Since NeonChamp's lights are light and durable, you can easily hang them or mount them on the wall. The acrylic backboards of these lights include pre-drilled holes for easy mounting.

We provide a wall mounting or sign mounting kit to help you hang the signs with ease. Just get your fishing wire, rope, and a heavy-duty detachable hook and attach.

If I want only a partial neon sign, is that possible?

Yes, you can purchase a partial neon sign from NeonChamp. We also provide UV printing, which combines the advantages of UV and neon LED lighting.

What are the backboard options?

Neon signs can be mounted on a variety of acrylic backboards. Depending on the style and typeface of your neon signs, you can choose between a rectangular cutout or a curved acrylic backdrop.

If I want only a partial neon sign, is that possible?

You can get a sign that is partially neon. In addition, we offer UV printing that combines the benefits of UV and neon LED lights.

Sign Up and Login FAQ

How do I create an account on Neon Champ?

It is simple. Visit the NeonChamp site and register for a NeonChamp account by entering your basic information. You will receive a confirmation email. Voilà! Your NeonChamp account is created.

Is an email address required to create an account on NeonChamp?

Yes, to create an account on NeonChamp, you must provide a valid email address. This is because all the information and updates about your order will be sent to you through email.

How do I log in on NeonChamp?

Enter your email address and password to access your NeonChamp account.


Shipping FAQs

What are the shipping costs?

Shipping costs are determined based on your country. We also provide international orders. All the shipping fees are calculated at the time of checkout and might be computed for specific locations.

For standard order, why is the turnaround time 3-5 weeks*?

All our custom neon signs are built to order. Which means it takes anywhere from three to five weeks to complete. We also have rush orders available, which may be delivered in two to three weeks. Even after three weeks, there are return possibilities if your LED neon sign is not delivered.

How do I check the status of my order?

You can quickly check the progress of your order by logging into your NeonChamp account. Once logged in, go to My Orders section, and check the order's progress.

How can I get my order delivered faster?

If you want faster delivery, you can select fast delivery options when placing an order. The fast delivery option allows you to receive your product in two to three weeks. So, you do not have to wait for a month for your LED neon lights.

Does NeonChamp have a Return Policy?

Yes, we have a return policy and will refund you if your purchase is defective. We provide all repair, replacement, and refund services. The return policy's final resolution is determined on a case-by-case basis.

Terms and Conditions

You can view the Terms and Conditions here.

Payments FAQs

How can I pay for my order at NeonChamp?

After you have finished creating your design, you can check out and pay using any offered choices. There are a variety of online and card payment options available, the most common of which are PayPal and credit cards.

What are your payment and billing T&Cs?

You can pay using PayPal, credit card, or a variety of other methods. Furthermore, orders placed through the official NeonChamp website include secure payment alternatives.

Also, all these payments are only taken now of sale. As a result, you will not have to stress about paying for your personalised LED neon signs when the order is delivered.

We provide invoices for all the orders. When you place an order on NeonChamp, you will receive an invoice in the form of an email that validates your purchase. You can preserve it for future correspondence.

I am being charged a GST amount on my order. What is GST?

Goods and Services Tax (GST) is a direct tax levied on goods and services offered in India. As a result, you will be charged a GST amount based on the product’s price, delivery location. The GST amount will be mentioned on your invoice.


Return FAQs

What is NeonChamp’s return procedure?

We have a no-hassle return policy. Simply take the photo and video of the damaged product and email us with other information. Once we receive all the information from your side, we will send it to our team for further processing.

After seeing the information, you sent us, you must return the defective item in its original packaging if your product is eligible for return. We give you 14 days (about 2 weeks) from the delivery date to return the damaged product. Once we receive the product back, you can expect a full or partial refund, depending on the team's choice, or a replacement as soon as possible.

Please note, we have the final say in the return procedure. This means any decision from our side is final and cannot be changed.

What is your return policy?

Please note that only defective items are eligible for return. Depending on the delivery circumstances, you may be eligible for a refund, either in full or in part. The ultimate decision on refunds is made on a case-by-case basis.

Cancellations and Modifications FAQs

What is NeonChamp's Cancellation Policy?

You cannot cancel the LED neon light once the order is placed. Cancellations of orders are only accepted up to a certain point. Our cancellation policy only allows for partial or full refunds in rare circumstances, and you must cancel your order at the appropriate phase.

Can I modify the shipping address after the order is placed?

Yes. You can modify the shipping address until the LED neon signs are shipped to you. We recommend tracking your purchase before changing the shipping address, as doing so might affect the product's timely and safe delivery. Furthermore, you may be charged additional shipping costs depending on the updated shipment address.

How do I cancel the order?

You can easily cancel your order with NeonChamp if you do it before checking out. All our LED neon signs are built to order. Therefore, orders cannot be cancelled once placed. Please read our cancellation policy before placing or canceling your order to avoid misunderstanding.